Terms and Conditions for Prepaid Internet Connectivity Service
These Terms and Conditions (hereinafter "Terms") govern the use of the pre-paid Internet connectivity service (the "Service") offered by eSimJourney (hereinafter "we," "our," or "the Company") through our website [URL of the Website] (the "Website"). By accessing and using our Service, you (hereinafter the "User" or "you") agree to comply with and be bound by these Terms. We recommend that you carefully read these Terms before using our Service.
Service Description
1.1. We offer pre-paid data plans that allow Users to access the Internet in over 150 countries.
1.2. No app download or registration is required to purchase our services. Users can acquire pre-paid data plans directly on our Website.
Service Usage
2.1. The User agrees to use the Service in accordance with these Terms and all applicable laws and regulations.
2.2. The User acknowledges that the speed and availability of Internet connection may vary depending on the location and the local network of the visited country.
Payment and Billing
3.1. Prices for our pre-paid data plans are displayed on the Website and may be subject to change without prior notice.
3.2. We use the Stripe payment gateway to process payments. The User agrees to comply with Stripe's terms and conditions regarding payments.
3.3. We may consider refunds if the eSIM has not been activated and the User has previously contacted our support team at support@esimjourney.com refunds will be subject to our review and approval.
Privacy
4.1. The collection and use of the User's personal information are governed by our Privacy Policy, which is an integral part of these Terms. By using our Service, the User agrees to the collection and use of their personal information in accordance with our Privacy Policy.
Intellectual Property
5.1. All intellectual property rights related to the Service, including but not limited to copyrights, trademarks, and patents, are the property of the Company.
5.2. The User has no right to copy, modify, distribute, transmit, publicly display, or sell any content related to the Service without the prior written consent of the Company.
Limitation of Liability
6.1. The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the Service.
6.2. The User uses the Service at their own risk, and the Company does not guarantee uninterrupted or error-free availability of the Service.
Modifications to the Terms
7.1. The Company reserves the right to modify these Terms at any time. Changes will become effective upon being posted on the Website.
7.2. It is the User's responsibility to periodically review these Terms to stay informed of updates.
Termination
8.1. The Company reserves the right to suspend or terminate the User's access to the Service in the event of non-compliance with these Terms.
8.2. Termination will not affect obligations and responsibilities that are meant to survive termination, including those related to intellectual property and privacy.
Applicable Law
9.1. These Terms are governed by the laws of Spain, and any dispute arising in connection with these Terms shall be resolved in the courts of Spain.
If you have any questions or concerns regarding these Terms, please do not hesitate to contact us through the contact information provided on the Website. By using our Service, the User agrees to these Terms in their entirety.
Effective Date: November 1 2023